Employers, please click here for help
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Welcome to the MA Child Support Internet Payment Web Site. This site allows child support payors to initiate bank draft authorizations to satisfy child support court orders via the web. Although a user may be registered to access MA Child Support case information, a separate registration is required to submit child support payments through the MA Child Support Internet Payment Web Site.
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Questions About Registering |
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Can I have
child support payments automatically withdrawn from my bank account
if I am under an Income Withholding
Order?
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Yes, but income withholding will remain in effect
and not be terminated. |
| If I elect to have child
support payments automatically withdrawn from my bank account, can I
pay what I want? |
Yes, however, we encourage you to schedule your payments
in an amount equal to your current child support
obligation(s) to avoid delinquency. |
| What do I need to do to
have child support payments automatically withdrawn from my bank
account?
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Click Non-Custodial Parent at this web site, register an account, and schedule a payment. You must have a valid e-mail address. |
| What if I want to use
the web site but I don't have an e-mail address?
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A valid e-mail address is required in order for us to communicate with you electronically. If you do not have an e-mail address we cannot send you information such as a confirmation of your transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine and search for "free e-mail."
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| What information is
required to register an account on the web site?
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If you want to register an
account for yourself, the following information is required:
- Bank information: bank name, routing
number, account number, type of account; checking or savings
If you want to
register an account and make a payment for someone else, you will
need to provide the following information for yourself:
- Bank information: bank name, routing
number, account number, type of account; checking or savings
- Name, address, and social security number, telephone number and PIN
of the person for whom you wish to make a payment.
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| Where can I find my PIN (Personal Identification Number)? |
Your PIN is located on documents related to your child support order. You may also contact Customer Service at 1-781-917-0050 Option 2 or DOR Customer Service at 1-800-332-2733 for this information. |
| Can I have more than one
bank account authorized for a payment?
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No, you can only authorize one bank account for
a payment. |
Questions About Setting Up a
Payment |
| What are my payment options? |
You may schedule a one-time
only (non-recurring) payment or you may schedule recurring
payments using one of the following options
- Weekly: Monday, Tuesday, Wednesday,
Thursday, or Friday
- Every two weeks: Monday, Tuesday,
Wednesday, Thursday, or Friday
- Semi-Monthly - two payments per
month based on the following schedule:
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1st & 16th |
6th & 21st |
11th & 26th |
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2nd & 17th |
7th & 22nd |
12th & 27th |
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3rd &18th |
8th & 23rd |
13th & 28th |
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4th & 19th |
9th & 24th |
14th & 29th |
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5th & 20th |
10th & 25th |
15th & 30th |
- Monthly: 1st-31st
Note: Semi-monthly and monthly payments
will occur on the last day of the month in months with fewer
days than the date scheduled. For example, if the 15th and
30th are selected, February's payments would occur on the
15th and 28th (the last day of the month).
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| Can I schedule more than
one payment, for example, a payment on the 20th of the month, as
well as a payment every two weeks on Friday?
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Yes, however, you will need to schedule each payment separately. |
| What day will the funds
be withdrawn from my bank account?
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Funds will be withdrawn on the scheduled payment date. If that date falls on a Saturday, Sunday, or bank holiday the funds will be withdrawn the next business day. |
| How long will it take
for the Massachusetts CSSD SDU to receive a child support payment once it is
withdrawn from my bank account?
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You will receive credit for the payment on the same date that it is scheduled to be withdrawn from your bank account. |
| What happens if my
payment is scheduled for a weekend or a holiday?
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If a withdrawal falls on a Saturday, Sunday, or bank holiday, the funds will be withdrawn the next business day. Your child support account will be credited the day the funds are withdrawn from your bank account. |
| When may I schedule a
payment?
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A payment must be scheduled at least two business days prior to its payment date, assuming that your bank account information has been previously verified (prenote). |
| What is the earliest
date that I can select for my first payment date?
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Your first payment date must be at least five business days from the date you register your account. This will allow sufficient time for your bank account information to be verified (prenote). If your account has been previously verified then the payment must be scheduled at least two business days prior to its payment date.
Example:
If you register your account and establish a payment schedule on Monday the 1st, you must set your first payment date no earlier than Monday the 8th. |
| I entered a start date and the web site calculated a
different date for my first payment. What am I doing wrong? |
If you entered a start date that is less than five business days from today's date, your date will be automatically adjusted to include the five business day verification (prenote) process.
Example: Today is January 26 (Monday) and a payment frequency of semi-monthly (15th and 30th) is selected. Friday the 30th is entered as the first payment date. The first payment date is set to February 16.
The 16th is determined by calculating five business days (January 27 – February 2), and then determining if the 15th is a business day. Since the 15th is on a Sunday your first payment date is set to the 16th. |
Questions About the Verification (Prenote) Period |
| What happens after I
register an account and establish a payment schedule at the web
site?
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If your bank account information has not been previously verified, it will be submitted to your bank for verification (prenote). If the prenote is successful, your payments will be withdrawn as scheduled. If the prenote is unsuccessful, you will be notified by e-mail and no payment will be processed. |
| Why would a prenote be
returned as unsuccessful?
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Most prenotes are returned as unsuccessful when the bank account information
was entered incorrectly. |
| I received an e-mail
that the prenote was unsuccessful. What do I do now?
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Edit your bank account information through this web site and reschedule your payment. The prenote will be resubmitted. You may want to contact your bank if you need assistance identifying the routing and account numbers. |
Questions About Editing or Changing an Account |
| How do I make a change
to my account?
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Make your changes through this web site. |
| I have changed my bank
account, what do I need to do?
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Edit your bank account information through this web site. A prenote will be sent to verify the new bank account information. In addition, you will need to establish a new payment schedule since any existing payment schedule(s) will be cancelled when you edit your bank account information.
If a child support payment is due before the end of the five business day verification (prenote) you will need to mail your payment in order to avoid delinquency. |
| How do I reactivate a
bank draft that I previously cancelled?
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Establish another payment schedule through this web site. |
| I authorized a bank
draft and now I want to change it. What do I need to do?
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Change or cancel your payment through this web site. You must allow two business days prior to the payment's scheduled date to make your changes. |
Questions About Unavailable Funds |
| What if my bank account
does not have sufficient funds to cover a payment?
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You must cancel your payment at least two business days prior to its scheduled date. You can cancel your payment at this web site. |
| What if I fail to cancel
the payment two business days prior to its scheduled date and there
are insufficient funds in my account?
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Your account will be placed on hold and your automatic withdrawal will be cancelled. You will then be required to remit all future payments by a guaranteed payment instrument such as a money order, cashier's check, certified check, or credit card. |
| Why is my account on
hold? |
We attempted to withdraw the funds from your bank account and they were not available. You will be required to remit all future payments by a guaranteed instrument such as a money order, cashier's check, certified check, or credit card. |
Credit Card FAQs
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Does the Massachusetts Internet Payment Website collect or store my credit card information?
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No, your credit card information is not collected or stored by the Massachusetts Internet Payment Website. For security purposes,
your credit card information is collected and stored by our credit card processor.
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Can I charge child support payments to my credit card, if I am under an Income Withholding Order?
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Yes, but income withholding will remain in effect and not be terminated.
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If I elect to charge child support payments to my credit card, can I pay what a want?
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Yes, however, we encourage you to schedule your payments in an amount equal to your current child support obligation(s) to avoid
delinquency.
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What should I do if I don't have an e-mail address?
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A valid e-mail address is required for us to communicate with you electronically. If you do not have an e-mail address, we cannot
send you information such as a confirmation of your transactions. Free e-mail accounts are available on the Internet. To locate one, use any
search engine and search for "free e-mail."
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Can I split one payment across multiple credit cards?
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No, you cannot split your payment across multiple credit cards.
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What information is required to make a credit card payment?
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The following information is required to make a credit card payment:
• Non-custodial parent's first and last name
• Non-custodial parent's social security number
• Non-custodial parent's PIN (personal identification number)
• Credit card holder's name
• Credit card holder's billing address
• Valid e-mail address
• American Express®, Mastercard®, Visa®, Discover®, JCB®, or Maestro® credit card number and expiration date and CVV2/ CVC2 3 or 4-digit security code.
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What is the CVV2/ CVC2 security code and where do I find it?
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The CVV2/ CVC2 3 or 4-digit security code is an added security measure. It is used to establish that you are in possession of the
credit card. Discover, Mastercard, Visa, and JCB print a 3-digit code on the back of the card. Maestro uses the last 3 digits of the card number
as the security code. American Express prints a 4-digit code on the front of the card.
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How can I obtain my PIN (Personal Identification Number)?
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Your PIN is located on your child support court order, and other documents related to your child support order. You may also contact
Customer Service at 1-781-917-0050, option 2 or DOR Customer Service at 1-800-332-2733 for this information.
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Is there a minimum payment requirement?
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Yes, there is a minimum payment requirement of $1.00.
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What is the maximum payment that I can make?
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The maximum payment that you can make in one transaction is $9,999.99; assuming that your card has that amount of credit available.
Multiple transactions can be made in one day as long as each transaction does not exceed $9,999.99, and the appropriate amount of credit is available.
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What is the purpose of the service fee?
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The credit card service fee is a fee to offset the cost of providing credit card service. The service fee for using this service is
2.5% of the amount of the primary child support payment. This fee is separate from and in addition to the primary child support payment.
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Will the service fee be applied to my child support obligation?
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The service fee is separate from your child support obligation and is not applied to it.
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Can I make a payment for a non-custodial parent with my credit card?
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Yes, you can use your credit card to make a payment for a non-custodial parent; however, you will need their first and last name,
social security number, and PIN (personal identification number).
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My credit card transaction was declined, what should I do?
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You will need to contact your credit card company to determine why the payment was not authorized. The following are some of the
reasons the transaction could have been declined:
• The credit card number and/ or CVV2/ CVC2 security code was incorrectly entered.
• There is a discrepancy between the address you entered and the billing address that is on file with the card-issuing bank. You must enter
the billing address that appears on your credit card statement.
• A foreign address (a country other than the US) was entered. The web site is unable to process credit card payments with a foreign address.
• There is insufficient credit available for the payment amount.
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How do I obtain a refund on a credit card payment made through this website?
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You will need to contact Massachusetts’s Child Support State Disbursement Unit’s customer service unit at 1-800-332-2733.
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Make a Non-Recurring (One-Time Only) Credit Card Payment
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What credit cards do you accept?
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You may use American Express®, MasterCard®, Visa®, Discover®, JCB®, or Maestro® to make a child support payment.
If you have your credit/ debit card linked to an e-wallet account such as Apple Pay, Google Pay, PayPal, or Venmo you can make your payment
using these alternate payment options.
E-wallet options are only available for non-recurring credit card payments.
Apple Pay is only available on Apple devices. Venmo is only available on mobile devices.
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What browsers do you support for e-wallet payments?
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Apple Pay payments must be made with an Apple device. Google Pay and PayPal payments may be made with any
browser. You must use Safari (iOS) or Chrome (Android) when making a payment through Venmo.
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Can I make a credit card payment by phone?
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Yes, you can make a non-recurring payment by calling 1-855-449-2859.
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When will my credit card be charged for my child support payment?
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Your credit card is charged at the time you submit the transaction, and your credit card company authorizes it.
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When will my payment be posted to my child support account?
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Your payment will be applied within two to three business days from the day it was made on the web site.
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Make a Recurring Credit Card Payment
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What credit cards do you accept?
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You may use American Express®, MasterCard®, Visa®, Discover®, JCB®, or Maestro® to make a child support payment.
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Can I set up a recurring credit card payment schedule without registering for a user account?
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No, if you want to set up a recurring credit card payment schedule you must register for a user account.
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Can I add more than one credit card to my user account?
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Yes, you can have more than one credit card associated to your user account.
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What are my payment options?
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You may schedule a one-time only (non-recurring) payment or you may schedule recurring payments using
one of the following options:
• Weekly: Monday, Tuesday, Wednesday, Thursday, or Friday
• Every two weeks: Monday, Tuesday, Wednesday, Thursday, or Friday
• Semi-Monthly: two payments per month based on the following schedule:
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1st & 16th |
6th & 21st |
11th & 26th |
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2nd & 17th |
7th & 22nd |
12th & 27th |
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3rd &18th |
8th & 23rd |
13th & 28th |
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4th & 19th |
9th & 24th |
14th & 29th |
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5th & 20th |
10th & 25th |
15th & 30th |
• Monthly: 1st-31st
Note: Semi-monthly and monthly payments will occur on the last day of the month in months with
fewer days than the date scheduled. For example, if the 15th and 30th are selected, February's payments would occur
on the 15th and 28th (the last day of the month).
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What is the earliest date that I can select for my first payment date?
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Your first payment date can be scheduled for the next day. Recurring credit card payments must be created at least one day in advance.
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I need to make a payment today; can I create a recurring payment schedule that starts today?
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No, recurring credit card payments must be created at least one day in advance. If you need to make a payment today, make the
payment using the one-time, non-recurring credit card payment method available at this web site.
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Can I schedule more than one payment, for example, a payment on the 20th of the month, as well as a payment every two weeks on Friday?
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Yes, however, you will need to schedule each payment separately.
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What day will my credit card be charged?
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Your credit card will be charged on the day the payment is scheduled for. If that date falls on a Saturday, Sunday, or
bank holiday the charge will occur the next business day. Completion of a credit card payment transaction is contingent upon the
authorization of payment by your credit card company.
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When will the payment be posted to my child support account?
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Your payment will be applied within two to three business days from the day it was made on the web site.
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What happens if my payment is scheduled for a weekend or a holiday?
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If your scheduled payment date falls on a Saturday, Sunday, or bank holiday the charge will occur on the next business
day and will be posted in two to three business days.
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Change a Credit Card or Recurring Payment Schedule
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What is the latest date a scheduled payment can be changed prior to a charge?
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A payment can be changed no later than one day prior to its scheduled date. A payment cannot be changed on the day it is scheduled for.
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What if I fail to cancel the payment one day prior to its scheduled date and there is not enough credit available to cover the charge?
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Your payment will not be successful, and your payment schedule will be cancelled.
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Unavailable Credit
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What if my credit card does not have enough credit available to cover a payment?
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You must cancel your payment at least one day prior to its scheduled date. You can cancel your payment at this web site.
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Pay by Text FAQs
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What is Pay by Text?
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Pay by Text is a payment solution that allows you to make your payment via texting on your smartphone. You can make a
one-time only payment or set up recurring payments. The day your payment is scheduled you will receive a notification via text
message. You use secure links to add a credit or debit card and then authorize the payment. Future payments will only require you
to text a code to authorize the payment.
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Is Pay by Text a secure way to make my payments?
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Yes, your information is encrypted and tokenized, keeping you safe from any data breach.
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Which credit and debit cards can I use with Pay by Text?
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American Express, Discover, Mastercard, Visa, JCB, or Maestro.
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Can I change my payment type?
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Yes, you can click the link in the provided text message and change your payment type.
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Is there a fee to use Pay by Text?
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Standard text messaging rates may apply. If a payment is made by text there is a
3.5% service fee
for completing a transaction with your credit or debit card.
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When will I receive my payment notification?
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You will receive a notification (text message) the day your payment is scheduled.
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Will I receive reminder notifications?
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You will receive a reminder notification two business days after the initial notification.
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What happens if I don’t respond to a text message?
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Your credit or debit card will not be charged. However, if you do not respond to three scheduled recurrences, all
future notifications will be cancelled.
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What if I make my payment twice?
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We will let you know your payment has been paid and you do not need to submit another payment.
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How do you use my phone number once you have it?
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Your phone number is only used to send you payment information. Your number is stored securely so for each transaction
we can validate that you own the number, and your device is still attached to it.
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Can I use a non-US telephone number?
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You can use a US or Canadian phone number.
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Questions About Security
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| I am having trouble
creating a User ID or password.
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Your User ID and password must
each consist of at least two
numbers, six letters, and not exceed 12 characters in
length. In addition, they cannot contain any special characters. For example, question
marks, number signs, periods. |
| Can my password be the
same as my User ID?
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No, it must be different from your User ID. |
| Does my password ever
expire? |
No, your password does not
expire. |
| I forgot my password.
What do I need to do? |
On the login page, click "Forgot your password?", enter the required information, and create a new password. |
| If I forget my password
and change it but remember it later and want to change it back to
the original password can I?
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Yes, you
can. |
| I tried to register an
account on the web site and received the message "user not found."
What should I do now?
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Contact Customer Service at 1-781-917-0050 Option 2 and verify that your name, address, and social security number are correct in the child support system. |
Questions about Technical Issues |
| If it appears there is a
problem with the web site. What do I need to do?
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Contact Customer Service at 1-781-917-0050 Option 2 to report the problem. |
Unauthorized Access of an Account |
| I believe someone has
access to my web site User ID and password. What do I need to
do?
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Change your user ID and password through this web site. |
| Money has been withdrawn
from my account without my permission. What should I do?
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Contact Customer Service at 1-781-917-0050 Option 2 immediately. You will be asked to submit your claim in writing. |
Contact Information |
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MA Child Support State Disbursement Unit
Customer Service telephone (for bank draft inquiries only): 1-781-917-0050 Option 2
Customer Service telephone (for child support case inquiries only): 1-800-332-2733. |