Help / FAQs

Yes, but income withholding will remain in effect and not be terminated.

Yes, however, we encourage you to schedule your payments in an amount equal to your current child support obligation(s) to avoid delinquency.

Click Non-Custodial Parent at this web site, register an account, and schedule a payment. You must have a valid e-mail address.

A valid e-mail address is required in order for us to communicate with you electronically. If you do not have an e-mail address we cannot send you information such as a confirmation of your transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine and search for "free e-mail."

If you want to register an account for yourself, the following information is required:

• Name and address
• Social security number
• PIN
• Telephone number
• Valid e-mail address
• Bank information: bank name, routing number, account number, type of account; checking or savings

If you want to register an account and make a payment for someone else, you will need to provide the following information for yourself:

• Name and address
• Social security number
• Telephone number
• Relation to payer
• Valid e-mail address
• Bank information: bank name, routing number, account number, type of account; checking or savings
• Name, address, and social security number, telephone number and PIN of the person for whom you wish to make a payment.

Your PIN is located on documents related to your child support order. You may also contact Customer Service at 1-781-917-0050 Option 2 or DOR Customer Service at 1-800-332-2733 for this information.

No, you can only authorize one bank account for a payment.

You may schedule a one-time only (non-recurring) payment or you may schedule recurring payments using one of the following options Weekly: Monday, Tuesday, Wednesday, Thursday, or Friday Every two weeks: Monday, Tuesday, Wednesday, Thursday, or Friday Semi-Monthly - two payments per month based on the following schedule:
	1st & 16th	6th & 21st	11th & 26th
	2nd & 17th	7th & 22nd	12th & 27th
	3rd &18th	8th & 23rd	13th & 28th
	4th & 19th	9th & 24th	14th & 29th
	5th & 20th	10th & 25th	15th & 30th
Monthly: 1st-31st   Note: Semi-monthly and monthly payments will occur on the last day of the month in months with fewer days than the date scheduled. For example, if the 15th and 30th are selected, February's payments would occur on the 15th and 28th (the last day of the month).

Yes, however, you will need to schedule each payment separately.

Funds will be withdrawn on the scheduled payment date. If that date falls on a Saturday, Sunday, or bank holiday the funds will be withdrawn the next business day.

You will receive credit for the payment on the same date that it is scheduled to be withdrawn from your bank account.

If a withdrawal falls on a Saturday, Sunday, or bank holiday, the funds will be withdrawn the next business day. Your child support account will be credited the day the funds are withdrawn from your bank account.

A payment must be scheduled at least two business days prior to its payment date, assuming that your bank account information has been previously verified (prenote).

Your first payment date must be at least five business days from the date you register your account. This will allow sufficient time for your bank account information to be verified (prenote). If your account has been previously verified then the payment must be scheduled at least two business days prior to its payment date.

Example: If you register your account and establish a payment schedule on Monday the 1st, you must set your first payment date no earlier than Monday the 8th.

If you entered a start date that is less than five business days from today's date, your date will be automatically adjusted to include the five business day verification (prenote) process.

Example: Today is January 26 (Monday) and a payment frequency of semi-monthly (15^th and 30^th) is selected. Friday the 30^th is entered as the first payment date. The first payment date is set to February 16.

The 16^th is determined by calculating five business days (January 27 – February 2), and then determining if the 15^th is a business day. Since the 15^th is on a Sunday your first payment date is set to the 16^th.

If your bank account information has not been previously verified, it will be submitted to your bank for verification (prenote). If the prenote is successful, your payments will be withdrawn as scheduled. If the prenote is unsuccessful, you will be notified by e-mail and no payment will be processed.

Most prenotes are returned as unsuccessful when the bank account information was entered incorrectly.

Edit your bank account information through this web site and reschedule your payment. The prenote will be resubmitted. You may want to contact your bank if you need assistance identifying the routing and account numbers.

Make your changes through this web site.

Edit your bank account information through this web site. A prenote will be sent to verify the new bank account information. In addition, you will need to establish a new payment schedule since any existing payment schedule(s) will be cancelled when you edit your bank account information.

If a child support payment is due before the end of the five business day verification (prenote) you will need to mail your payment in order to avoid delinquency.

Establish another payment schedule through this web site.

Change or cancel your payment through this web site. You must allow two business days prior to the payment's scheduled date to make your changes.

You must cancel your payment at least two business days prior to its scheduled date. You can cancel your payment at this web site.

Your account will be placed on hold and your automatic withdrawal will be cancelled. You will then be required to remit all future payments by a guaranteed payment instrument such as a money order, cashier's check, certified check, or credit card.

We attempted to withdraw the funds from your bank account and they were not available. You will be required to remit all future payments by a guaranteed instrument such as a money order, cashier's check, certified check, or credit card.

No, your credit card information is not collected or stored by the Massachusetts Internet Payment Website. For security purposes, your credit card information is collected and stored by our credit card processor.

Yes, but income withholding will remain in effect and not be terminated.

Yes, however, we encourage you to schedule your payments in an amount equal to your current child support obligation(s) to avoid delinquency.

A valid e-mail address is required for us to communicate with you electronically. If you do not have an e-mail address, we cannot send you information such as a confirmation of your transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine and search for "free e-mail."

No, you cannot split your payment across multiple credit cards.

The following information is required to make a credit card payment:
• Non-custodial parent's first and last name
• Non-custodial parent's social security number
• Non-custodial parent's PIN (personal identification number)
• Credit card holder's name
• Credit card holder's billing address
• Valid e-mail address
• American Express®, Mastercard®, Visa®, Discover®, JCB®, or Maestro® credit card number and expiration date and CVV2/ CVC2 3 or 4-digit security code.

The CVV2/ CVC2 3 or 4-digit security code is an added security measure. It is used to establish that you are in possession of the credit card. Discover, Mastercard, Visa, and JCB print a 3-digit code on the back of the card. Maestro uses the last 3 digits of the card number as the security code. American Express prints a 4-digit code on the front of the card.

Your PIN is located on your child support court order, and other documents related to your child support order. You may also contact Customer Service at 1-781-917-0050, option 2 or DOR Customer Service at 1-800-332-2733 for this information.

Yes, there is a minimum payment requirement of $1.00.

The maximum payment that you can make in one transaction is $9,999.99; assuming that your card has that amount of credit available. Multiple transactions can be made in one day as long as each transaction does not exceed $9,999.99, and the appropriate amount of credit is available.

The credit card service fee is a fee to offset the cost of providing credit card service. The service fee for using this service is 2.5% of the amount of the primary child support payment. This fee is separate from and in addition to the primary child support payment.

The service fee is separate from your child support obligation and is not applied to it.

Yes, you can use your credit card to make a payment for a non-custodial parent; however, you will need their first and last name, social security number, and PIN (personal identification number).

You will need to contact your credit card company to determine why the payment was not authorized. The following are some of the reasons the transaction could have been declined:

• The credit card number and/ or CVV2/ CVC2 security code was incorrectly entered.

• There is a discrepancy between the address you entered and the billing address that is on file with the card-issuing bank. You must enter the billing address that appears on your credit card statement.

• A foreign address (a country other than the US) was entered. The web site is unable to process credit card payments with a foreign address.

• There is insufficient credit available for the payment amount.

You will need to contact Massachusetts's Child Support State Disbursement Unit's customer service unit at 1-800-332-2733.

You may use American Express®, MasterCard®, Visa®, Discover®, JCB®, or Maestro® to make a child support payment.

If you have your credit/ debit card linked to an e-wallet account such as Apple Pay, Google Pay, PayPal, or Venmo you can make your payment using these alternate payment options.

E-wallet options are only available for non-recurring credit card payments.

Apple Pay is only available on Apple devices. Venmo is only available on mobile devices.

Apple Pay payments must be made with an Apple device. Google Pay and PayPal payments may be made with any browser. You must use Safari (iOS) or Chrome (Android) when making a payment through Venmo.

Yes, you can make a non-recurring payment by calling 1-855-449-2859.

Your credit card is charged at the time you submit the transaction, and your credit card company authorizes it.

Your payment will be applied within two to three business days from the day it was made on the web site.

You may use American Express®, MasterCard®, Visa®, Discover®, JCB®, or Maestro® to make a child support payment.

No, if you want to set up a recurring credit card payment schedule you must register for a user account.

Yes, you can have more than one credit card associated to your user account.

You may schedule a one-time only (non-recurring) payment or you may schedule recurring payments using one of the following options: • Weekly: Monday, Tuesday, Wednesday, Thursday, or Friday • Every two weeks: Monday, Tuesday, Wednesday, Thursday, or Friday • Semi-Monthly: two payments per month based on the following schedule:
	1st & 16th	6th & 21st	11th & 26th
	2nd & 17th	7th & 22nd	12th & 27th
	3rd &18th	8th & 23rd	13th & 28th
	4th & 19th	9th & 24th	14th & 29th
	5th & 20th	10th & 25th	15th & 30th
• Monthly: 1st-31st Note: Semi-monthly and monthly payments will occur on the last day of the month in months with fewer days than the date scheduled. For example, if the 15th and 30th are selected, February's payments would occur on the 15th and 28th (the last day of the month).

Your first payment date can be scheduled for the next day. Recurring credit card payments must be created at least one day in advance.

No, recurring credit card payments must be created at least one day in advance. If you need to make a payment today, make the payment using the one-time, non-recurring credit card payment method available at this web site.

Yes, however, you will need to schedule each payment separately.

Your credit card will be charged on the day the payment is scheduled for. If that date falls on a Saturday, Sunday, or bank holiday the charge will occur the next business day. Completion of a credit card payment transaction is contingent upon the authorization of payment by your credit card company.

Your payment will be applied within two to three business days from the day it was made on the web site.

If your scheduled payment date falls on a Saturday, Sunday, or bank holiday the charge will occur on the next business day and will be posted in two to three business days.

A payment can be changed no later than one day prior to its scheduled date. A payment cannot be changed on the day it is scheduled for.

Your payment will not be successful, and your payment schedule will be cancelled.

You must cancel your payment at least one day prior to its scheduled date. You can cancel your payment at this web site.

Pay by Text is a payment solution that allows you to make your payment via texting on your smartphone. You can make a one-time only payment or set up recurring payments. The day your payment is scheduled you will receive a notification via text message. You use secure links to add a credit or debit card and then authorize the payment. Future payments will only require you to text a code to authorize the payment.

Yes, your information is encrypted and tokenized, keeping you safe from any data breach.

American Express, Discover, Mastercard, Visa, JCB, or Maestro.

Yes, you can click the link in the provided text message and change your payment type.

Standard text messaging rates may apply. If a payment is made by text there is a 3.5% service fee for completing a transaction with your credit or debit card.

You will receive a notification (text message) the day your payment is scheduled.

You will receive a reminder notification two business days after the initial notification.

Your credit or debit card will not be charged. However, if you do not respond to three scheduled recurrences, all future notifications will be cancelled.

We will let you know your payment has been paid and you do not need to submit another payment.

Your phone number is only used to send you payment information. Your number is stored securely so for each transaction we can validate that you own the number, and your device is still attached to it.

You can use a US or Canadian phone number.

Your User ID and password must each consist of at least two numbers, six letters, and not exceed 12 characters in length. In addition, they cannot contain any special characters. For example, question marks, number signs, periods.

No, it must be different from your User ID.

No, your password does not expire.

On the login page, click "Forgot your password?", enter the required information, and create a new password.

Yes, you can.

Contact Customer Service at 1-781-917-0050 Option 2 and verify that your name, address, and social security number are correct in the child support system.

Contact Customer Service at 1-781-917-0050 Option 2 to report the problem.

Change your user ID and password through this web site.

Contact Customer Service at 1-781-917-0050 Option 2 immediately. You will be asked to submit your claim in writing.